Insurance Terms & Conditions

The Travel Insurance purchased through Palmer Holidays is arranged by PJ Hayman & Company Limited and underwritten by AWP P&C SA and administered in the UK by Allianz Assistance, a trading name of AWP Assistance UK Ltd, Registered in England. Registration no. 1710361 Registered office: PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA). You can check these details online using the Financial Services Register (accessible from https://register.fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768. This insurance is available only to residents of the United Kingdom who purchase cover before they travel.

Should you wish to take advantage of this holiday insurance offer you’ll be asked to include the appropriate insurance premium with your deposit payment when booking your holiday. We believe that taking out holiday insurance is an important part of planning coach trips , which is why it is a condition of booking with us to ensure you have suitable holiday insurance to cover your holiday. Should you decide to take out or already have cover with another Insurer we do need you to provide us with details of your policy at the time of booking your holiday with us.

If our chosen insurance provider are unable to offer you the travel insurance cover you require because you have serious medical conditions, you may be able to get help by accessing the Money and Pensions Service travel directory or by calling 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).